Sara Scott
Office Manager
Google Rating
4.8
Based on 1688 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Ashlyn Fears
00:37 03 Dec 24
NO HEAT FOR 3 DAYS (and counting)!!!!!! I am appaleed at the 5 stars for this scamming company. Do not book with them. Their workers are extremely rude and have attitudes when you ask them to do the work correctly. They will put your home in danger of fires or being without heat due to their purposeful negligence. They are not honest and do not care about their customers. We purchased a new AC system costing thousands of dollars they installed it incorrectly and keep charging us to fix it. We have been without heat now for 3 days! They could care less and they want to charge us anougher 3,000 to fix the boiler. Shameful company. Thank you for causing my family to be without heat in the dead of winter and not caring at all to fix it. We will never book with this sorry scamming company again!
andrea thornton
22:07 02 Dec 24
Detailed, professional, knowledgeable. Really great crew. I would use them again. Had my entire house & garage electrical upgraded. Everyone was amazing. Barry & Jallyl are my favorites! Very smart!
Ellen McBride
14:35 02 Dec 24
Thomas was polite and very accommodating; he waited for the inspector who was running late and was able to hook up my long-awaited-for gas stove. Thanks so much, Thomas!
Dale Wittler
13:32 01 Dec 24
Eric did a great job. He was professional and answered questions I had regarding the product he was installing.
Rena Kirby
13:39 29 Nov 24
We had an awful experience with another plumbing company and was without HOT water for 15days. Eric came and assessed us on a Monday and our new water heater was installed on a Wednesday right before Thanksgiving!He was Friendly knowledgeable and provided us great service.
Gary Coldren
12:56 28 Nov 24
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service! Added 10/14/19: A new technician performed our regular, twice-a-year service. Emanuel was a pleasant, knowledgeable young man. Besides checking the heating system for the winter, Emanuel cleaned our humidifier, Great job, as usual! Update on 11/11/19: Doing some renovation and had to redirect a gas valve. Henry came out as scheduled and did the job. Very pleasant and professional experience as usual. THIS IS ONE WELL-RUN COMPANY! Update: 9/18/20- Had biannual inspection by Cassidy. Fine young man. Everything is working well- both heating and cooling. This is good insurance to have these inspections. Update August 27th 2022. Jake came out to repair our air conditioner that stopped working. One of the drains had locked up. Very happy with his coming out within an hour and his friendliness and good advice. New service Nov.2022 with clogged sink. John replaced sagging pipes under the house and cleared a mass of built up grease with Marvin's help. Difficult job completed to my satisfaction. New post November 2004. At a plumbing problem and called Norfolk Air, in Jerome came out in 1 hour. Jerome was a fine, pleasant, informative young man and took care of the problem. Thanks again for your good work and having such a good technician. Gary
Mary Schottman
00:59 27 Nov 24
We had the most amazing service with Norfolk Air, Heating, Cooling, Plumbing, and Electrical! Jesse was our technician along with another gentleman whose name I can’t remember. We had no working toilets or plumbing and a bad clog in our pipes that they spent hours clearing on a Sunday evening! They worked late into the night in our crawl space to ensure we had working plumbing that night! This was so important to us as I am currently 27 weeks pregnant and we have a potty training toddler. They worked so efficiently and really cared about making sure the job was done right. They were incredibly respectful of our home and were so polite and professional. I honestly could go on for so long about how amazing they were and how appreciative we are of them! We are so thankful they are the crew that showed up to help us this past weekend!
Ellen McBride
19:28 22 Nov 24
I woke up to a very cold house and Justin came out the same day to fix my heating system. He was quick and professional. Thank you so much!
Sue Bourke
13:06 22 Nov 24
Michael Le from Norfolk Air did our fall inspection. He was very thorough and explained everything well. I recommend Michael and Norfolk Air for your HVAC needs.
James Bethea
02:02 20 Nov 24
Did a great job. Told us when we should call him to come back and recheck system, that's what you want so you don't have future problems.
D Mrls
22:15 19 Nov 24
I've had a recurring issue with my almost 3 year old hvac, so I decided to call Norfolk Air to verify if faulty electrical in my home was the root of the problem. I also had a surge protector installed. Mr. Barry Haley was very polite, professional, and informative. He answered all of my questions without hesitation. I liked that he explained price options and did not just hand me the most expensive quote. He cleaned up when the work was done. He even gave my needy dog some attention. I have to add that the ladies that I spoke with for appointment scheduling were also very polite and informative. I feel that these employees went above and beyond. I will definitely be a repeat customer.
Troy Howard
22:12 19 Nov 24
Great service. Very Professional staff. Called around to find my part and went out to get it and serviced it in day. 10/10 would recommend
Jennifer Kreiser
13:25 19 Nov 24
Called in for a new HVAC system that was installed in July. First time we turned on the heat, it did not work. Called on Sunday morning at 0800 and a technician was there in less than 2 hours. The thermostat had failed. Although frustrated that our new system did not work- the service for recovery was excellent.
laura
20:49 18 Nov 24
I never give 5 stars but I would give 10 stars to Eric Richardson if I could! Very knowledgeable and professional employee. Thank you again Mark.
Sheannica Chua
20:41 18 Nov 24
Jerome was very welcoming and professional! Would love to have him service us again!
Amyra Anderson
13:06 15 Nov 24
The tech was professional, explained everything and very informative! Great service! Great price. Would use again.
Energy Donk
19:28 14 Nov 24
Matt Smith @Norfolk Air demonstrated great knowledge when taking care of our families heating/cooling service and I couldn’t recommend more highly.
Kenneth O'Bryan
22:21 12 Nov 24
Daniel was on-time, courtious, very professional, and trustworthy! Had routine maintenance done. Very thorough.Will refer to others
Mary Laraway
11:43 12 Nov 24
I have used this company before and found their technicians professional and knowledgeable. I will be using them again should the need arise.
Sylvia Antoine
22:22 11 Nov 24
They quoted $330 and $770 on top of their $89 service fee to replace a simple thermostat with warn out buttons. They have EXTREMELY inflated prices. AVOID this company!!
Steve LaFirenza
14:30 09 Nov 24
Michael texted he was on the way, then called when stuck in traffic. Completed his work, made recommendations and performed as expected from Norfolk Heating and Air. I expect excellence and I am never disappointed.
Jim Hughes
21:19 08 Nov 24
As always great company, great people and great service. Wes was here when we pulled in from Maryland this morning we had a faulty outside gfi which he replaced in no time and gave me some good electrical tips also. Thanks Wes and company 😎😎Also Damien serviced our gas fireplace, did a full safety check and cleaned the entire unit. His knowledge and professionalism were top notch and really enjoyed talking to him while he was making sure everything was working properly with the fireplace, he also gave me a few good tips about certain things to look for and do. Thanks Damien and company 😎😎
Reese Bars
16:05 08 Nov 24
Great service provided by technician. Very thorough explained service and recommendations in layman's terms to easily understand. 👏
Jeremy Finley
21:00 07 Nov 24
Tony and Jose were on time and very professional. They did a electrical panel upgrade with new ground rods. They got the job done quickly and cleanly. I will definitely be using this company again!
J Gail Schwartzer
05:31 07 Nov 24
Norfolk Air did a great job fixing my kitchen sink today. They came within an hour of my call and gave me a discount too.
Wanda Turner
02:42 07 Nov 24
Norfolk Air was prompt with my appointment time. Matt explained thoroughly what was wrong with my heater.
kr kardaras
20:09 01 Nov 24
..we had a ("freak") short in one of iur outlets which impacted wiring of other outlets, overhead lights, ceiling fan,.. Barry/Norfolk Air showed up as scheduled (called in advance to advise on his way),.. walked through service issues,.. Barry reviewed all, determined problem, provided estimate,.. agreed on work needed, he got right to work replacing needed outlet, checked fuse box/confirmed all good, tested the replaced outlet, and all related outlets, overhead lights, fan, etc, -- all good!!,.. cleaned up service area,.. reviewd/ signed work order, all correct!.. all done in approx 45minutes!!,...very happy with Barry (very knowledgeable, explained work needed/work done,.. etc,.. nice guy!!),.. very satisfied with Barry and Norfolk Air quick response,..
Thomas L Morrow III
18:04 01 Nov 24
Very thorough! Kyle was informative not only on the service for the water heater but also kind enough to address some other issues we were concerned about. Free estimate👍🏼. Reasonably priced👍🏼. We’ve used numerous other companies since we moved here and finally feel like we’ve found a reliable reasonably priced company. We’ll be using Norfolk Air Heating, Cooling, Plumbing & Electrical from now on.
SK C
12:17 01 Nov 24
Shaun was thorough, explained the issues with the hvac system well, and outlined a solid game plan. Very happy with the service and the help.
Daphne Frank
01:05 01 Nov 24
Eric Richardson was prompt, polite, kind, and honest! I couldn’t believe, he came to my home, at such a late hour! Eric was efficient and quick to diagnose the situation!! I can’t thank Eric and Norfolk Air Heating,Cooling,Plumbing & Electric enough for there service!!!
Kevin Smith
21:20 31 Oct 24
Everyone is polite and they showed up on time very knowledgeable and they don't overcharge. Will use them again. And Ricky Hale needs a raise he is awesome.
Cynthia Cohen
15:23 31 Oct 24
Eric Richardson came to my apartment to do an estimate for a water purification system in my kitchen sink, the bathroom sink and shower. He said that since my apt is one of twelve units, he would need to get an apartment capablesystem. He is very knowledgeable, professional and courteous.
KAISER CHOWDHURY
22:22 29 Oct 24
I had a plumber named Jerome. Very professional, gave his recommendation as well as other options to choose from in regards to my toilet issues. After I decided, he got the job done in a timely manner and answered my questions throughout the process. I recommend him.
Diane Rafferty
17:44 28 Oct 24
Cameron was excellent. He is knowledgeable, answered all our questions, and to top it off is thorough, polite and courteous. We will be requesting him in the future.
Tom Dion
14:33 28 Oct 24
Kyle replaced the cartridge on my Delta kitchen faucet. Excellent job. Like brand new. Appreciate Norfolk Air. The best.... TD
Natalie Spangler
13:38 28 Oct 24
I previously had a plumber come out and tell me there was a flow restriction in my pipes and would require ripping out walls to find the problem. Jesse came in looked at my water heater and had the issue fixed in less than 5 minutes. Their experience alone makes it worth the investment.
Neil Landy
20:40 25 Oct 24
I wish to share the outstanding service provided by Norfolk Air and our technician Bill. Bill arrived early and proceeded to correct our AC issues quickly and efficiently. In addition he was friendly and just a nice fellow. I would not hesitate to recommend Norfolk Air and Bill to anyone !
JC Morales
17:15 19 Oct 24
Kyle and Will came out on a Saturday on time, professional and in good spirits. They serviced my hot water heater, helped me choose the best replacement, and did a beautiful job with installation. I could not be any happier. Norfolk Heating and Air continue to be great in all areas.
John McNally
18:45 18 Oct 24
As always, Norfolk Air delivered. I cannot believe their responsiveness and quality work. Maybe best if any service I have had
John Koivisto
17:46 18 Oct 24
I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!
sunnyfishnca
20:53 17 Oct 24
Wes was great - straight forward. He is very professional and detail oriented. He had respect for our home. He has 20+ years experience with electrical work so he knows what he’s talking about. Thank you Wes for everything you accomplished at our home!
David Hirschler
22:06 16 Oct 24
On time each day. Worked extremely hard while keeping things amazingly clean. Very enthusiastic about their work.
Roger Bowie
20:00 15 Oct 24
Troy is an outstanding technician. Very professional and very knowledgeable in his job. Thank you!
Art Volpe
17:46 15 Oct 24
Gordon Wile from Norfolk Heating & Cooling was professional, polite and his expertise was great. Nice job!!
Maureen Barnard
14:42 15 Oct 24
Jerome did an amazing job explaining the inspection process and his findings. He was professional and made it a pleasant experience. He made me happy I chose Norfolk Air Hearing, Cooling, Plumbing, and Electrical to be my service provider.
William Church
19:01 14 Oct 24
Jerome and Amando came in and did an excellent job under tight conditions. They were right on on their time estimate and did a great job cleaning up upon completion.
Janice Kiefer
01:38 14 Oct 24
Shawn saved the day!! Our heat pump thermostat stoped working and he only took a few min. To find the problem. He was extremely nolagable and explained things as he he was doing them. Problem fixed with prompt, courteous communication Thank you Shawn!!
Michael Buell
15:48 09 Oct 24
Very happy with the service, prompt, on time, professional, would highly recommend these guys!
Patricia Netzer
22:22 04 Oct 24
Tony from Norfolk Air Heating and Plumbing installed my Nest Smart Doorbell today. I tried using the company that Nest recommended for the installation. After two failed appointments, I cancelled the service and called Norfolk Air Heating and Plumbing. Tony called and said he would arrive early. He quickly installed the device and helped me program it. He was a pleasure to work with.
Terry Chamberlain
17:51 04 Oct 24
Appreciate Norfolk Air's professional efforts to successfully address and remedy post installation HVAC issues and concerns in a timely manner.
Lee Nelson
13:18 04 Oct 24
Gordon was on-time, courteous and knew what he was doing, what more can you ask for? Norfolk Air and their team continues to deliver a great service.-Lee
Kim Nelson
12:07 04 Oct 24
Always happy with Norfolk Air’s service, people and workmanship. Highly recommend!
James Neill
19:28 03 Oct 24
The guys were great no BS. Up front about everything and they went above and beyond. Thanks guys!!
Kevin Holmes
23:53 02 Oct 24
Technician arrived on time, was very professional, knowledgeable and polite. I would definitely use this technician again.
Annie Godette
22:54 30 Sep 24
Jerome, was very knowledgeable and explained in depth the situation. With problems trying to find my clean out line from the house to the city line. I am grateful that he was able to clean out the line. Unfortunately the city is lacking in the location of the city line.
Stephanie Bailey
22:07 30 Sep 24
Just had my AC unit serviced today. Michael was knowledgeable, professional and explained everything in a way I understood. Excellent service!! Highly recommend!
Mary Baker
20:25 30 Sep 24
Consistently great service, transparent, pricing, and knowledgeable technicians. Damien went out of his way to trouble shoot the issue.
Jack
20:23 30 Sep 24
Against my own better judgment- I did the membership with them. I had a bad experience when they serviced my HVAC but out of convenience, kept them.My breaking point was when my water heater broke.They claim to be available 24/7- which is what my membership pays for. But when I called several different phone numbers, their phone system automatically hung up on me.The technician charged me almost double what a normal plumber charges to swap out the thermostats and the heating elements - I was charged $1000.That didn’t fix it.They brought out an electrician who did next to nothing - he also tried to charge me $140 for resetting a circuit breaker. I refused to pay that.After $1000 - now the whole thing needs to be replaced.I talked to a different plumber who’s replacing the entire thing for $1400.Norfolk Heating and Air took advantage of me financially as much as they possibly could. They consistently came outside of their scheduled window and charge significantly more than competitors. Their incompetence was clear when - after installation - the on/off switch was literally off and both the plumber and electrician missed it.I truly cannot believe how much I paid for such a terrible experience.Save your money - find a small business that specializes in one thing rather than a big company that appears to be mediocre in a variety of things.
Barry L
20:11 30 Sep 24
Justin and his assistant are terrific, I have full confidence in their assessment and getting my HVAC unit on the right track. Justin is extremely knowledgeable and explains what is going on with my units and what in fact needs to be done.
Derek Murray
17:15 27 Sep 24
Pur technician Cassidy did a phenomenal job today. He was very through and gave us us the next steps we need to improve our system!!
Charley Dimas
17:36 26 Sep 24
Amazing job. You guys never fail on providing great customer service. Eric the Technician deserves a raise he went far and beyond. Love the new water heater
Adriane Rinehart
22:22 24 Sep 24
Excellent service from everyone involved. Work on my house turned into an all day job with one issue after another. They made sure everything was perfect before leaving and communicated with me all day about their progress. It's been great working with Darrion and William.
Steven Cusumano
18:45 24 Sep 24
I recently requested an estimate from this company to fix a simple faucet, and I was quoted $600 for just an hour and a half of labor. That’s an outrageous rate of around $400 per hour. When I spoke with the plumbing manager, he told me that he believed this was a fair price, which made it clear to me that they’re inflating their estimates. They use a software to calculate their prices, but it’s clear to me that this is just a tactic to overcharge customers. I don’t recommend this company if you’re looking for reasonable pricing—there are plenty of other plumbers who will do the same work for a fraction of the cost. Save your money and avoid this place!
Gabrielle Bartell
19:43 23 Sep 24
I had an excellent experience with this company from the very start! When I first called, I spoke with Jaiden, who was incredibly helpful and kind. She was so patient, even with the limited information I had, and managed to get me scheduled without any issues. I needed to provide one more piece of information but didn’t have it at the time, so I asked to call back.When I did, I spoke with Kyra, who was just as kind and professional. I had actually called in a second time before reaching her, and while I was on hold, the call got disconnected. I completely understand how busy they must be, especially with the changing seasons! Despite the hiccup, Kyra apologized sincerely and reassured me that it wasn’t intentional.The customer service here truly stands out. Both Jaiden and Kyra spoke clearly, professionally, and were exceptionally polite. I haven't had the chance to use their technicians yet, as my service call is scheduled for tomorrow, but the front office has set the bar high! Given the number of other 5-star reviews, I have no doubt that the technicians will be just as fantastic. Great company all around! Highly recommend!
