Join us at the The 2014 Susan G. Komen Race for the Cure®

September 16, 2014

31st Street Park in Virginia Beach,VA
Saturday, OCTOBER 11, 2014

Every year Norfolk Air Heating, Cooling & Plumbing participates in the The Susan G. Komen Race for the Cure®.

The Susan G. Komen Race for the Cure® Series, the largest series of 5K runs/fitness walks in the world, raises significant funds and awareness for the fight against breast cancer, celebrates breast cancer survivorship and honors those who have lost their battle with the disease.

This October our heating and plumbing crew will be participating with our pink van. We will have a table and staff to answer all questions and give out HVAC related brochures.

Please join us in the race for the cure!

Learn more about G Komen Race for the Cure.

Google Rating

4.8

Based on 1688 reviews

Norfolk Air Heating, Cooling, Plumbing & Electrical

4.8

Ashlyn Fears

00:37 03 Dec 24

NO HEAT FOR 3 DAYS (and counting)!!!!!! I am appaleed at the 5 stars for this scamming company. Do not book with them. Their workers are extremely rude and have attitudes when you ask them to do the work correctly. They will put your home in danger of fires or being without heat due to their purposeful negligence. They are not honest and do not care about their customers. We purchased a new AC system costing thousands of dollars they installed it incorrectly and keep charging us to fix it. We have been without heat now for 3 days! They could care less and they want to charge us anougher 3,000 to fix the boiler. Shameful company. Thank you for causing my family to be without heat in the dead of winter and not caring at all to fix it. We will never book with this sorry scamming company again!

Joshua Montgomery

22:49 02 Dec 24

Gordon was excellent. He is knowledgable, and professional.

andrea thornton

22:07 02 Dec 24

Detailed, professional, knowledgeable. Really great crew. I would use them again. Had my entire house & garage electrical upgraded. Everyone was amazing. Barry & Jallyl are my favorites! Very smart!

Ellen McBride

14:35 02 Dec 24

Thomas was polite and very accommodating; he waited for the inspector who was running late and was able to hook up my long-awaited-for gas stove. Thanks so much, Thomas!

Dale Wittler

13:32 01 Dec 24

Eric did a great job. He was professional and answered questions I had regarding the product he was installing.

Rena Kirby

13:39 29 Nov 24

We had an awful experience with another plumbing company and was without HOT water for 15days. Eric came and assessed us on a Monday and our new water heater was installed on a Wednesday right before Thanksgiving!He was Friendly knowledgeable and provided us great service.

Amanda Hanson

13:26 29 Nov 24

Great servic, thank you Matt

Gary Coldren

12:56 28 Nov 24

Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Can't ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service! Added 10/14/19: A new technician performed our regular, twice-a-year service. Emanuel was a pleasant, knowledgeable young man. Besides checking the heating system for the winter, Emanuel cleaned our humidifier, Great job, as usual! Update on 11/11/19: Doing some renovation and had to redirect a gas valve. Henry came out as scheduled and did the job. Very pleasant and professional experience as usual. THIS IS ONE WELL-RUN COMPANY! Update: 9/18/20- Had biannual inspection by Cassidy. Fine young man. Everything is working well- both heating and cooling. This is good insurance to have these inspections. Update August 27th 2022. Jake came out to repair our air conditioner that stopped working. One of the drains had locked up. Very happy with his coming out within an hour and his friendliness and good advice. New service Nov.2022 with clogged sink. John replaced sagging pipes under the house and cleared a mass of built up grease with Marvin's help. Difficult job completed to my satisfaction. New post November 2004. At a plumbing problem and called Norfolk Air, in Jerome came out in 1 hour. Jerome was a fine, pleasant, informative young man and took care of the problem. Thanks again for your good work and having such a good technician. Gary

mackey ives

21:08 27 Nov 24

Norfolk AC provides competent professional and service.

Mary Schottman

00:59 27 Nov 24

We had the most amazing service with Norfolk Air, Heating, Cooling, Plumbing, and Electrical! Jesse was our technician along with another gentleman whose name I can’t remember. We had no working toilets or plumbing and a bad clog in our pipes that they spent hours clearing on a Sunday evening! They worked late into the night in our crawl space to ensure we had working plumbing that night! This was so important to us as I am currently 27 weeks pregnant and we have a potty training toddler. They worked so efficiently and really cared about making sure the job was done right. They were incredibly respectful of our home and were so polite and professional. I honestly could go on for so long about how amazing they were and how appreciative we are of them! We are so thankful they are the crew that showed up to help us this past weekend!

18:56 24 Nov 24

18:14 24 Nov 24

14:48 23 Nov 24

21:06 22 Nov 24

Great bi-annual service! Shaun Miller did a great job, very professional!

Ellen McBride

19:28 22 Nov 24

I woke up to a very cold house and Justin came out the same day to fix my heating system. He was quick and professional. Thank you so much!

Sue Bourke

13:06 22 Nov 24

Michael Le from Norfolk Air did our fall inspection. He was very thorough and explained everything well. I recommend Michael and Norfolk Air for your HVAC needs.

gordon davis

21:23 21 Nov 24

James Bethea

02:02 20 Nov 24

Did a great job. Told us when we should call him to come back and recheck system, that's what you want so you don't have future problems.

D Mrls

22:15 19 Nov 24

I've had a recurring issue with my almost 3 year old hvac, so I decided to call Norfolk Air to verify if faulty electrical in my home was the root of the problem. I also had a surge protector installed. Mr. Barry Haley was very polite, professional, and informative. He answered all of my questions without hesitation. I liked that he explained price options and did not just hand me the most expensive quote. He cleaned up when the work was done. He even gave my needy dog some attention. I have to add that the ladies that I spoke with for appointment scheduling were also very polite and informative. I feel that these employees went above and beyond. I will definitely be a repeat customer.

Troy Howard

22:12 19 Nov 24

Great service. Very Professional staff. Called around to find my part and went out to get it and serviced it in day. 10/10 would recommend

Jennifer Kreiser

13:25 19 Nov 24

Called in for a new HVAC system that was installed in July. First time we turned on the heat, it did not work. Called on Sunday morning at 0800 and a technician was there in less than 2 hours. The thermostat had failed. Although frustrated that our new system did not work- the service for recovery was excellent.

laura

20:49 18 Nov 24

I never give 5 stars but I would give 10 stars to Eric Richardson if I could! Very knowledgeable and professional employee. Thank you again Mark.

Sheannica Chua

20:41 18 Nov 24

Jerome was very welcoming and professional! Would love to have him service us again!

JIM HANSON

21:31 15 Nov 24

Amyra Anderson

13:06 15 Nov 24

The tech was professional, explained everything and very informative! Great service! Great price. Would use again.

Energy Donk

19:28 14 Nov 24

Matt Smith @Norfolk Air demonstrated great knowledge when taking care of our families heating/cooling service and I couldn’t recommend more highly.

SMQ

00:24 13 Nov 24

Always great service.

Kenneth O'Bryan

22:21 12 Nov 24

Daniel was on-time, courtious, very professional, and trustworthy! Had routine maintenance done. Very thorough.Will refer to others

Mary Laraway

11:43 12 Nov 24

I have used this company before and found their technicians professional and knowledgeable. I will be using them again should the need arise.

Sylvia Antoine

22:22 11 Nov 24

They quoted $330 and $770 on top of their $89 service fee to replace a simple thermostat with warn out buttons. They have EXTREMELY inflated prices. AVOID this company!!

David Stambleck

15:10 11 Nov 24

Very knowledgeable great experience

Steve LaFirenza

14:30 09 Nov 24

Michael texted he was on the way, then called when stuck in traffic. Completed his work, made recommendations and performed as expected from Norfolk Heating and Air. I expect excellence and I am never disappointed.

Jim Hughes

21:19 08 Nov 24

As always great company, great people and great service. Wes was here when we pulled in from Maryland this morning we had a faulty outside gfi which he replaced in no time and gave me some good electrical tips also. Thanks Wes and company 😎😎Also Damien serviced our gas fireplace, did a full safety check and cleaned the entire unit. His knowledge and professionalism were top notch and really enjoyed talking to him while he was making sure everything was working properly with the fireplace, he also gave me a few good tips about certain things to look for and do. Thanks Damien and company 😎😎

Reese Bars

16:05 08 Nov 24

Great service provided by technician. Very thorough explained service and recommendations in layman's terms to easily understand. 👏

Jeremy Finley

21:00 07 Nov 24

Tony and Jose were on time and very professional. They did a electrical panel upgrade with new ground rods. They got the job done quickly and cleanly. I will definitely be using this company again!

J Gail Schwartzer

05:31 07 Nov 24

Norfolk Air did a great job fixing my kitchen sink today. They came within an hour of my call and gave me a discount too.

Wanda Turner

02:42 07 Nov 24

Norfolk Air was prompt with my appointment time. Matt explained thoroughly what was wrong with my heater.

Laurence Toppin

22:18 06 Nov 24

Marc Kirchner

17:21 05 Nov 24

As always, Justin is great.

kr kardaras

20:09 01 Nov 24

..we had a ("freak") short in one of iur outlets which impacted wiring of other outlets, overhead lights, ceiling fan,.. Barry/Norfolk Air showed up as scheduled (called in advance to advise on his way),.. walked through service issues,.. Barry reviewed all, determined problem, provided estimate,.. agreed on work needed, he got right to work replacing needed outlet, checked fuse box/confirmed all good, tested the replaced outlet, and all related outlets, overhead lights, fan, etc, -- all good!!,.. cleaned up service area,.. reviewd/ signed work order, all correct!.. all done in approx 45minutes!!,...very happy with Barry (very knowledgeable, explained work needed/work done,.. etc,.. nice guy!!),.. very satisfied with Barry and Norfolk Air quick response,..

Thomas L Morrow III

18:04 01 Nov 24

Very thorough! Kyle was informative not only on the service for the water heater but also kind enough to address some other issues we were concerned about. Free estimate👍🏼. Reasonably priced👍🏼. We’ve used numerous other companies since we moved here and finally feel like we’ve found a reliable reasonably priced company. We’ll be using Norfolk Air Heating, Cooling, Plumbing & Electrical from now on.

SK C

12:17 01 Nov 24

Shaun was thorough, explained the issues with the hvac system well, and outlined a solid game plan. Very happy with the service and the help.

Daphne Frank

01:05 01 Nov 24

Eric Richardson was prompt, polite, kind, and honest! I couldn’t believe, he came to my home, at such a late hour! Eric was efficient and quick to diagnose the situation!! I can’t thank Eric and Norfolk Air Heating,Cooling,Plumbing & Electric enough for there service!!!

Kevin Smith

21:20 31 Oct 24

Everyone is polite and they showed up on time very knowledgeable and they don't overcharge. Will use them again. And Ricky Hale needs a raise he is awesome.

Cynthia Cohen

15:23 31 Oct 24

Eric Richardson came to my apartment to do an estimate for a water purification system in my kitchen sink, the bathroom sink and shower. He said that since my apt is one of twelve units, he would need to get an apartment capablesystem. He is very knowledgeable, professional and courteous.

James Mattson

17:18 30 Oct 24

Excellent in every way

KAISER CHOWDHURY

22:22 29 Oct 24

I had a plumber named Jerome. Very professional, gave his recommendation as well as other options to choose from in regards to my toilet issues. After I decided, he got the job done in a timely manner and answered my questions throughout the process. I recommend him.

Matt Hamilton

21:37 28 Oct 24

Diane Rafferty

17:44 28 Oct 24

Cameron was excellent. He is knowledgeable, answered all our questions, and to top it off is thorough, polite and courteous. We will be requesting him in the future.

Tom Dion

14:33 28 Oct 24

Kyle replaced the cartridge on my Delta kitchen faucet. Excellent job. Like brand new. Appreciate Norfolk Air. The best.... TD

Natalie Spangler

13:38 28 Oct 24

I previously had a plumber come out and tell me there was a flow restriction in my pipes and would require ripping out walls to find the problem. Jesse came in looked at my water heater and had the issue fixed in less than 5 minutes. Their experience alone makes it worth the investment.

Lyvell HALL JR

13:53 27 Oct 24

Very friendly and very prompt with his service

Neil Landy

20:40 25 Oct 24

I wish to share the outstanding service provided by Norfolk Air and our technician Bill. Bill arrived early and proceeded to correct our AC issues quickly and efficiently. In addition he was friendly and just a nice fellow. I would not hesitate to recommend Norfolk Air and Bill to anyone !

gerry abetz

14:49 24 Oct 24

Katherine Coles

22:23 23 Oct 24

I can always depend on Norfolk Air. Appreciate you so much.

SARA-ANNA PEOPLES

12:01 23 Oct 24

Great job! Thorough service. Very professional

Daniel Todd

18:55 22 Oct 24

Jenny Baty

17:19 21 Oct 24

Thorough. Polite. Friendly. Helpful. Professional.

JC Morales

17:15 19 Oct 24

Kyle and Will came out on a Saturday on time, professional and in good spirits. They serviced my hot water heater, helped me choose the best replacement, and did a beautiful job with installation. I could not be any happier. Norfolk Heating and Air continue to be great in all areas.

John McNally

18:45 18 Oct 24

As always, Norfolk Air delivered. I cannot believe their responsiveness and quality work. Maybe best if any service I have had

John Koivisto

17:46 18 Oct 24

I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!

sally warmsley

12:07 18 Oct 24

sunnyfishnca

20:53 17 Oct 24

Wes was great - straight forward. He is very professional and detail oriented. He had respect for our home. He has 20+ years experience with electrical work so he knows what he’s talking about. Thank you Wes for everything you accomplished at our home!

David Hirschler

22:06 16 Oct 24

On time each day. Worked extremely hard while keeping things amazingly clean. Very enthusiastic about their work.

Roger Bowie

20:00 15 Oct 24

Troy is an outstanding technician. Very professional and very knowledgeable in his job. Thank you!

Art Volpe

17:46 15 Oct 24

Gordon Wile from Norfolk Heating & Cooling was professional, polite and his expertise was great. Nice job!!

Mark Richards

17:16 15 Oct 24

Don't use or post on any social media sites.

Maureen Barnard

14:42 15 Oct 24

Jerome did an amazing job explaining the inspection process and his findings. He was professional and made it a pleasant experience. He made me happy I chose Norfolk Air Hearing, Cooling, Plumbing, and Electrical to be my service provider.

William Church

19:01 14 Oct 24

Jerome and Amando came in and did an excellent job under tight conditions. They were right on on their time estimate and did a great job cleaning up upon completion.

Daniel Rice

14:20 14 Oct 24

Michelle Evans

13:13 14 Oct 24

Janice Kiefer

01:38 14 Oct 24

Shawn saved the day!! Our heat pump thermostat stoped working and he only took a few min. To find the problem. He was extremely nolagable and explained things as he he was doing them. Problem fixed with prompt, courteous communication Thank you Shawn!!

Jackie Gridley

13:51 10 Oct 24

J Deatrick

13:47 10 Oct 24

Elmer Starks

12:02 10 Oct 24

Gordon was, my technician did a outstanding job

Michael Buell

15:48 09 Oct 24

Very happy with the service, prompt, on time, professional, would highly recommend these guys!

Jacob Morton

14:38 09 Oct 24

Jim Gwathmey

16:25 06 Oct 24

Cameron arrived on time & gave our HVAC system its semi-annual checkup.

Patricia Netzer

22:22 04 Oct 24

Tony from Norfolk Air Heating and Plumbing installed my Nest Smart Doorbell today. I tried using the company that Nest recommended for the installation. After two failed appointments, I cancelled the service and called Norfolk Air Heating and Plumbing. Tony called and said he would arrive early. He quickly installed the device and helped me program it. He was a pleasure to work with.

Terry Chamberlain

17:51 04 Oct 24

Appreciate Norfolk Air's professional efforts to successfully address and remedy post installation HVAC issues and concerns in a timely manner.

Ashley Griffiths

13:32 04 Oct 24

Justin was provided excellent service! Punctual and professional

Lee Nelson

13:18 04 Oct 24

Gordon was on-time, courteous and knew what he was doing, what more can you ask for? Norfolk Air and their team continues to deliver a great service.-Lee

Kim Nelson

12:07 04 Oct 24

Always happy with Norfolk Air’s service, people and workmanship. Highly recommend!

James Neill

19:28 03 Oct 24

The guys were great no BS. Up front about everything and they went above and beyond. Thanks guys!!

Kevin Holmes

23:53 02 Oct 24

Technician arrived on time, was very professional, knowledgeable and polite. I would definitely use this technician again.

Dale Krumm

14:10 02 Oct 24

Cheryl Worrell

16:54 01 Oct 24

All the above

Annie Godette

22:54 30 Sep 24

Jerome, was very knowledgeable and explained in depth the situation. With problems trying to find my clean out line from the house to the city line. I am grateful that he was able to clean out the line. Unfortunately the city is lacking in the location of the city line.

Stephanie Bailey

22:07 30 Sep 24

Just had my AC unit serviced today. Michael was knowledgeable, professional and explained everything in a way I understood. Excellent service!! Highly recommend!

Mary Baker

20:25 30 Sep 24

Consistently great service, transparent, pricing, and knowledgeable technicians. Damien went out of his way to trouble shoot the issue.

Jack

20:23 30 Sep 24

Against my own better judgment- I did the membership with them. I had a bad experience when they serviced my HVAC but out of convenience, kept them.My breaking point was when my water heater broke.They claim to be available 24/7- which is what my membership pays for. But when I called several different phone numbers, their phone system automatically hung up on me.The technician charged me almost double what a normal plumber charges to swap out the thermostats and the heating elements - I was charged $1000.That didn’t fix it.They brought out an electrician who did next to nothing - he also tried to charge me $140 for resetting a circuit breaker. I refused to pay that.After $1000 - now the whole thing needs to be replaced.I talked to a different plumber who’s replacing the entire thing for $1400.Norfolk Heating and Air took advantage of me financially as much as they possibly could. They consistently came outside of their scheduled window and charge significantly more than competitors. Their incompetence was clear when - after installation - the on/off switch was literally off and both the plumber and electrician missed it.I truly cannot believe how much I paid for such a terrible experience.Save your money - find a small business that specializes in one thing rather than a big company that appears to be mediocre in a variety of things.

Barry L

20:11 30 Sep 24

Justin and his assistant are terrific, I have full confidence in their assessment and getting my HVAC unit on the right track. Justin is extremely knowledgeable and explains what is going on with my units and what in fact needs to be done.

Derek Murray

17:15 27 Sep 24

Pur technician Cassidy did a phenomenal job today. He was very through and gave us us the next steps we need to improve our system!!

Song Adams

15:35 27 Sep 24

Charley Dimas

17:36 26 Sep 24

Amazing job. You guys never fail on providing great customer service. Eric the Technician deserves a raise he went far and beyond. Love the new water heater

Claudia Johnson

12:35 26 Sep 24

Adriane Rinehart

22:22 24 Sep 24

Excellent service from everyone involved. Work on my house turned into an all day job with one issue after another. They made sure everything was perfect before leaving and communicated with me all day about their progress. It's been great working with Darrion and William.

Steven Cusumano

18:45 24 Sep 24

I recently requested an estimate from this company to fix a simple faucet, and I was quoted $600 for just an hour and a half of labor. That’s an outrageous rate of around $400 per hour. When I spoke with the plumbing manager, he told me that he believed this was a fair price, which made it clear to me that they’re inflating their estimates. They use a software to calculate their prices, but it’s clear to me that this is just a tactic to overcharge customers. I don’t recommend this company if you’re looking for reasonable pricing—there are plenty of other plumbers who will do the same work for a fraction of the cost. Save your money and avoid this place!

Chris Linzey

15:21 24 Sep 24

Damien knows his $H17! Top tier HVAC tech.

Gabrielle Bartell

19:43 23 Sep 24

I had an excellent experience with this company from the very start! When I first called, I spoke with Jaiden, who was incredibly helpful and kind. She was so patient, even with the limited information I had, and managed to get me scheduled without any issues. I needed to provide one more piece of information but didn’t have it at the time, so I asked to call back.When I did, I spoke with Kyra, who was just as kind and professional. I had actually called in a second time before reaching her, and while I was on hold, the call got disconnected. I completely understand how busy they must be, especially with the changing seasons! Despite the hiccup, Kyra apologized sincerely and reassured me that it wasn’t intentional.The customer service here truly stands out. Both Jaiden and Kyra spoke clearly, professionally, and were exceptionally polite. I haven't had the chance to use their technicians yet, as my service call is scheduled for tomorrow, but the front office has set the bar high! Given the number of other 5-star reviews, I have no doubt that the technicians will be just as fantastic. Great company all around! Highly recommend!

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