Dear Norfolk Air Principals,
Drew Lucas did an excellent and thorough job, as usual, on my heating air system. He is a professional and conducts himself accordingly.
Respectfully.
— Andrew Johnson ,Norfolk
Drew Lucas Did an Excellent and Thorough Job
Google Rating
4.8
Based on 1679 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
James Bethea
02:02 20 Nov 24
Did a great job. Told us when we should call him to come back and recheck system, that's what you want so you don't have future problems.
Ellen McBride
00:38 20 Nov 24
Carl and the other team members were fantastic. I’m very happy with their work!
D Mrls
22:15 19 Nov 24
I've had a recurring issue with my almost 3 year old hvac, so I decided to call Norfolk Air to verify if faulty electrical in my home was the root of the problem. I also had a surge protector installed. Mr. Barry Haley was very polite, professional, and informative. He answered all of my questions without hesitation. I liked that he explained price options and did not just hand me the most expensive quote. He cleaned up when the work was done. He even gave my needy dog some attention. I have to add that the ladies that I spoke with for appointment scheduling were also very polite and informative. I feel that these employees went above and beyond. I will definitely be a repeat customer.
Troy Howard
22:12 19 Nov 24
Great service. Very Professional staff. Called around to find my part and went out to get it and serviced it in day. 10/10 would recommend
Jennifer Kreiser
13:25 19 Nov 24
Called in for a new HVAC system that was installed in July. First time we turned on the heat, it did not work. Called on Sunday morning at 0800 and a technician was there in less than 2 hours. The thermostat had failed. Although frustrated that our new system did not work- the service for recovery was excellent.
laura bivens
20:49 18 Nov 24
I never give 5 stars but I would give 10 stars to Eric Richardson if I could! Very knowledgeable and professional employee. Thank you again Mark.
Sheannica Chua
20:41 18 Nov 24
Jerome was very welcoming and professional! Would love to have him service us again!
Sue Bourke
13:06 16 Nov 24
Justin Malone did a great job, quickly figuring out a SPIDER laying eggs in our system clogged the gas line and fixed it right away. Thank you Justin and Norfolk Air!
Amyra Anderson
13:06 15 Nov 24
The tech was professional, explained everything and very informative! Great service! Great price. Would use again.
Energy Donk
19:28 14 Nov 24
Matt Smith @Norfolk Air demonstrated great knowledge when taking care of our families heating/cooling service and I couldn’t recommend more highly.
Kenneth O'Bryan
22:21 12 Nov 24
Daniel was on-time, courtious, very professional, and trustworthy! Had routine maintenance done. Very thorough.Will refer to others
Mary Laraway
11:43 12 Nov 24
I have used this company before and found their technicians professional and knowledgeable. I will be using them again should the need arise.
Sylvia Antoine
22:22 11 Nov 24
They quoted $330 and $770 on top of their $89 service fee to replace a simple thermostat with warn out buttons. They have EXTREMELY inflated prices. AVOID this company!!
Steve LaFirenza
14:30 09 Nov 24
Michael texted he was on the way, then called when stuck in traffic. Completed his work, made recommendations and performed as expected from Norfolk Heating and Air. I expect excellence and I am never disappointed.
Jim Hughes
21:19 08 Nov 24
As always great company, great people and great service. Wes was here when we pulled in from Maryland this morning we had a faulty outside gfi which he replaced in no time and gave me some good electrical tips also. Thanks Wes and company 😎😎Also Damien serviced our gas fireplace, did a full safety check and cleaned the entire unit. His knowledge and professionalism were top notch and really enjoyed talking to him while he was making sure everything was working properly with the fireplace, he also gave me a few good tips about certain things to look for and do. Thanks Damien and company 😎😎
Reese Bars
16:05 08 Nov 24
Great service provided by technician. Very thorough explained service and recommendations in layman's terms to easily understand. 👏
Jeremy Finley
21:00 07 Nov 24
Tony and Jose were on time and very professional. They did a electrical panel upgrade with new ground rods. They got the job done quickly and cleanly. I will definitely be using this company again!
J Gail Schwartzer
05:31 07 Nov 24
Norfolk Air did a great job fixing my kitchen sink today. They came within an hour of my call and gave me a discount too.
Wanda Turner
02:42 07 Nov 24
Norfolk Air was prompt with my appointment time. Matt explained thoroughly what was wrong with my heater.
kr kardaras
20:09 01 Nov 24
..we had a ("freak") short in one of iur outlets which impacted wiring of other outlets, overhead lights, ceiling fan,.. Barry/Norfolk Air showed up as scheduled (called in advance to advise on his way),.. walked through service issues,.. Barry reviewed all, determined problem, provided estimate,.. agreed on work needed, he got right to work replacing needed outlet, checked fuse box/confirmed all good, tested the replaced outlet, and all related outlets, overhead lights, fan, etc, -- all good!!,.. cleaned up service area,.. reviewd/ signed work order, all correct!.. all done in approx 45minutes!!,...very happy with Barry (very knowledgeable, explained work needed/work done,.. etc,.. nice guy!!),.. very satisfied with Barry and Norfolk Air quick response,..
Thomas L Morrow III
18:04 01 Nov 24
Very thorough! Kyle was informative not only on the service for the water heater but also kind enough to address some other issues we were concerned about. Free estimate👍🏼. Reasonably priced👍🏼. We’ve used numerous other companies since we moved here and finally feel like we’ve found a reliable reasonably priced company. We’ll be using Norfolk Air Heating, Cooling, Plumbing & Electrical from now on.
SK C
12:17 01 Nov 24
Shaun was thorough, explained the issues with the hvac system well, and outlined a solid game plan. Very happy with the service and the help.
Daphne Frank
01:05 01 Nov 24
Eric Richardson was prompt, polite, kind, and honest! I couldn’t believe, he came to my home, at such a late hour! Eric was efficient and quick to diagnose the situation!! I can’t thank Eric and Norfolk Air Heating,Cooling,Plumbing & Electric enough for there service!!!
Kevin Smith
21:20 31 Oct 24
Everyone is polite and they showed up on time very knowledgeable and they don't overcharge. Will use them again. And Ricky Hale needs a raise he is awesome.
Cynthia Cohen
15:23 31 Oct 24
Eric Richardson came to my apartment to do an estimate for a water purification system in my kitchen sink, the bathroom sink and shower. He said that since my apt is one of twelve units, he would need to get an apartment capablesystem. He is very knowledgeable, professional and courteous.
KAISER CHOWDHURY
22:22 29 Oct 24
I had a plumber named Jerome. Very professional, gave his recommendation as well as other options to choose from in regards to my toilet issues. After I decided, he got the job done in a timely manner and answered my questions throughout the process. I recommend him.
Diane Rafferty
17:44 28 Oct 24
Cameron was excellent. He is knowledgeable, answered all our questions, and to top it off is thorough, polite and courteous. We will be requesting him in the future.
Tom Dion
14:33 28 Oct 24
Kyle replaced the cartridge on my Delta kitchen faucet. Excellent job. Like brand new. Appreciate Norfolk Air. The best.... TD
Natalie Spangler
13:38 28 Oct 24
I previously had a plumber come out and tell me there was a flow restriction in my pipes and would require ripping out walls to find the problem. Jesse came in looked at my water heater and had the issue fixed in less than 5 minutes. Their experience alone makes it worth the investment.
Neil Landy
20:40 25 Oct 24
I wish to share the outstanding service provided by Norfolk Air and our technician Bill. Bill arrived early and proceeded to correct our AC issues quickly and efficiently. In addition he was friendly and just a nice fellow. I would not hesitate to recommend Norfolk Air and Bill to anyone !
JC Morales
17:15 19 Oct 24
Kyle and Will came out on a Saturday on time, professional and in good spirits. They serviced my hot water heater, helped me choose the best replacement, and did a beautiful job with installation. I could not be any happier. Norfolk Heating and Air continue to be great in all areas.
John McNally
18:45 18 Oct 24
As always, Norfolk Air delivered. I cannot believe their responsiveness and quality work. Maybe best if any service I have had
John Koivisto
17:46 18 Oct 24
I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!
sunnyfishnca
20:53 17 Oct 24
Wes was great - straight forward. He is very professional and detail oriented. He had respect for our home. He has 20+ years experience with electrical work so he knows what he’s talking about. Thank you Wes for everything you accomplished at our home!
David Hirschler
22:06 16 Oct 24
On time each day. Worked extremely hard while keeping things amazingly clean. Very enthusiastic about their work.
Roger Bowie
20:00 15 Oct 24
Troy is an outstanding technician. Very professional and very knowledgeable in his job. Thank you!
Art Volpe
17:46 15 Oct 24
Gordon Wile from Norfolk Heating & Cooling was professional, polite and his expertise was great. Nice job!!
Maureen Barnard
14:42 15 Oct 24
Jerome did an amazing job explaining the inspection process and his findings. He was professional and made it a pleasant experience. He made me happy I chose Norfolk Air Hearing, Cooling, Plumbing, and Electrical to be my service provider.
William Church
19:01 14 Oct 24
Jerome and Amando came in and did an excellent job under tight conditions. They were right on on their time estimate and did a great job cleaning up upon completion.
Janice Kiefer
01:38 14 Oct 24
Shawn saved the day!! Our heat pump thermostat stoped working and he only took a few min. To find the problem. He was extremely nolagable and explained things as he he was doing them. Problem fixed with prompt, courteous communication Thank you Shawn!!
Michael Buell
15:48 09 Oct 24
Very happy with the service, prompt, on time, professional, would highly recommend these guys!
Patricia Netzer
22:22 04 Oct 24
Tony from Norfolk Air Heating and Plumbing installed my Nest Smart Doorbell today. I tried using the company that Nest recommended for the installation. After two failed appointments, I cancelled the service and called Norfolk Air Heating and Plumbing. Tony called and said he would arrive early. He quickly installed the device and helped me program it. He was a pleasure to work with.
Terry Chamberlain
17:51 04 Oct 24
Appreciate Norfolk Air's professional efforts to successfully address and remedy post installation HVAC issues and concerns in a timely manner.
Lee Nelson
13:18 04 Oct 24
Gordon was on-time, courteous and knew what he was doing, what more can you ask for? Norfolk Air and their team continues to deliver a great service.-Lee
Kim Nelson
12:07 04 Oct 24
Always happy with Norfolk Air’s service, people and workmanship. Highly recommend!
James Neill
19:28 03 Oct 24
The guys were great no BS. Up front about everything and they went above and beyond. Thanks guys!!
Kevin Holmes
23:53 02 Oct 24
Technician arrived on time, was very professional, knowledgeable and polite. I would definitely use this technician again.
Annie Godette
22:54 30 Sep 24
Jerome, was very knowledgeable and explained in depth the situation. With problems trying to find my clean out line from the house to the city line. I am grateful that he was able to clean out the line. Unfortunately the city is lacking in the location of the city line.
Stephanie Bailey
22:07 30 Sep 24
Just had my AC unit serviced today. Michael was knowledgeable, professional and explained everything in a way I understood. Excellent service!! Highly recommend!
Mary Baker
20:25 30 Sep 24
Consistently great service, transparent, pricing, and knowledgeable technicians. Damien went out of his way to trouble shoot the issue.
Jack
20:23 30 Sep 24
Against my own better judgment- I did the membership with them. I had a bad experience when they serviced my HVAC but out of convenience, kept them.My breaking point was when my water heater broke.They claim to be available 24/7- which is what my membership pays for. But when I called several different phone numbers, their phone system automatically hung up on me.The technician charged me almost double what a normal plumber charges to swap out the thermostats and the heating elements - I was charged $1000.That didn’t fix it.They brought out an electrician who did next to nothing - he also tried to charge me $140 for resetting a circuit breaker. I refused to pay that.After $1000 - now the whole thing needs to be replaced.I talked to a different plumber who’s replacing the entire thing for $1400.Norfolk Heating and Air took advantage of me financially as much as they possibly could. They consistently came outside of their scheduled window and charge significantly more than competitors. Their incompetence was clear when - after installation - the on/off switch was literally off and both the plumber and electrician missed it.I truly cannot believe how much I paid for such a terrible experience.Save your money - find a small business that specializes in one thing rather than a big company that appears to be mediocre in a variety of things.
Barry L
20:11 30 Sep 24
Justin and his assistant are terrific, I have full confidence in their assessment and getting my HVAC unit on the right track. Justin is extremely knowledgeable and explains what is going on with my units and what in fact needs to be done.
Derek Murray
17:15 27 Sep 24
Pur technician Cassidy did a phenomenal job today. He was very through and gave us us the next steps we need to improve our system!!
Charley Dimas
17:36 26 Sep 24
Amazing job. You guys never fail on providing great customer service. Eric the Technician deserves a raise he went far and beyond. Love the new water heater
Adriane Rinehart
22:22 24 Sep 24
Excellent service from everyone involved. Work on my house turned into an all day job with one issue after another. They made sure everything was perfect before leaving and communicated with me all day about their progress. It's been great working with Darrion and William.
Steven Cusumano
18:45 24 Sep 24
I recently requested an estimate from this company to fix a simple faucet, and I was quoted $600 for just an hour and a half of labor. That’s an outrageous rate of around $400 per hour. When I spoke with the plumbing manager, he told me that he believed this was a fair price, which made it clear to me that they’re inflating their estimates. They use a software to calculate their prices, but it’s clear to me that this is just a tactic to overcharge customers. I don’t recommend this company if you’re looking for reasonable pricing—there are plenty of other plumbers who will do the same work for a fraction of the cost. Save your money and avoid this place!
Gabrielle Bartell
19:43 23 Sep 24
I had an excellent experience with this company from the very start! When I first called, I spoke with Jaiden, who was incredibly helpful and kind. She was so patient, even with the limited information I had, and managed to get me scheduled without any issues. I needed to provide one more piece of information but didn’t have it at the time, so I asked to call back.When I did, I spoke with Kyra, who was just as kind and professional. I had actually called in a second time before reaching her, and while I was on hold, the call got disconnected. I completely understand how busy they must be, especially with the changing seasons! Despite the hiccup, Kyra apologized sincerely and reassured me that it wasn’t intentional.The customer service here truly stands out. Both Jaiden and Kyra spoke clearly, professionally, and were exceptionally polite. I haven't had the chance to use their technicians yet, as my service call is scheduled for tomorrow, but the front office has set the bar high! Given the number of other 5-star reviews, I have no doubt that the technicians will be just as fantastic. Great company all around! Highly recommend!
Naomi Hochhaus
17:14 20 Sep 24
From the friendly office dispatchers to the technicians, Norfolk Air staff spread happiness with their helpful solutions and prompt service.Shaun responded to my latest need by letting me know why there is a drain just above my window (for the drain pan overflow on my inside air handler). He cleaned out the clogged pipes (green gunk from humid summer weather) and helped me by letting me know that if I see water in front of my window, I need to call for service without delay. Thank you!
VIVIANA SKANSI
17:29 19 Sep 24
I always request Gordon because he is the best technician I ever had. Besides being pleasant and punctual he is very knowledgeable and explains to me what he is doing. I trust him completely and want to keep him forever.Gordon you are a gem !!!
David G
18:05 18 Sep 24
We have relied on Norfolk Air since we moved here 4 years ago. They are timely, professional, and do it right.
Danielle Heightchew
15:04 16 Sep 24
Great service provided by Norfolk Air. Called this morning and they had someone out about an hour later. Jerome and Jesse were the technicians and they were very professional and kind. Will definitely be calling for any future needs!
Tula Polvadore
14:45 16 Sep 24
Our technician was Cameron Knowles. He came for a fall check up of our HVAC system. He was very thorough and took his time on each part. He is such a nice young man and was so helpful. Hopefully he can service our unit again! Great job again Norfolk Heating and Air!
Dianne Turner
12:49 15 Sep 24
Kyle and his partner came to address on ongoing issue. They quickly assessed the problem, provided an estimate for repair and scheduled it for the next week. It’s great to get the same plumber each time who understands our system and is familiar with the house. We ask for him and he does an excellent job.
Alexandra Turner White
23:47 14 Sep 24
Cassidy and Nicole are our top two favorite employees at Norfolk Air. We have had this company install new ductless mini split systems and also routine maintenance on that system as well over the past roughly 4 years. We always request that Cassidy be assigned to our property for any routine maintenance on our system, as he is extremely professional, approachable, and seems to really care about our client experience. He also makes recommendations based on what he sees and from his professional knowledge. Nicole is a great asset to the company as well, and we request to work with her for all scheduling questions and logistics for their crews. She takes a personal interest in our situations and monitors the progress on their company's end seamlessly, as well as communicates our questions to the appropriate parties and always follows up with us on a timeline that is explicitly stated to us. Thank you, Nicole and Cassidy, for your professionalism and integrity!Updated 9/14/2024: Carl Scales recently installed a new mini split system in our upstairs, and he was amazing! Carl was overly communicative, extremely professional, and overall a great guy to be around. We knew we were in good hands with Carl, and he assured us at every step along the way that the system was being installed properly. Any questions we had he addressed them immediately, and his customer service is 10 out of 10. Carl was aware that we were not pleased (to say the least) with Tyler's customer service during the entire "quote" process for our upstairs system, and Carl made sure to go above and beyond to ensure we were satisfied after having a not-so-great experience with Tyler. Would highly recommend Carl for any installs, he is the best service member for installs that we have had over the past 6 or 7 years. Thank you, Carl!
Kathryn Boone
12:28 14 Sep 24
Michael provided quality service for our mini-splits! He did a thorough cleaning of each unit, and gave feedback on their condition, including showing me pictures. He was efficient and easy to work with!
Greg Hinchman
11:59 14 Sep 24
Jose was very courteous and professional. I was very satisfied with the completed job and he cleaned up the area.
Jimmy Hughes
18:08 13 Sep 24
My wife and I drove down from Maryland for the weekend and had an appointment with Norfolk Air Heating, Cooling, and Plumbing to fix a part on the outside unit. Cassidy Brooks showed up and couldn’t have been more professional and Courteous, had the issue fixed in no time. Thanks a ton Cassidy!!!! Great company, Awesome People 😎😎
James Gardner
02:56 13 Sep 24
Painfully Expensive, But Thorough and Fair.I was shocked to find out how expensive what I thought a simple "check-up" would cost, but the technician told me exactly why each item was in question and why it was important to address. I was still nettled by the costs in my situation so customer service called me, listened to my frustration and explained why the costs were what they were. They were understanding of my situation and helped me through it. I don't understand the costs of HVAC repair because it's outside my field, but the prices seem unreasonably high. Nevertheless, I was very grateful for their obvious care and professionalism with me.
Earnest Jones
13:12 12 Sep 24
I really appreciated the professionalism displayed by Eric and very satisfied in how he walked me through every process performed doing the installation. Thanks
