Chuck is the plumbing supervisor for Norfolk Air. Chuck’s responsibilities include managing and educating his department and providing estimates for customers in the Hampton Roads area.
Chuck Malone
Plumbing Manager
Google Rating
4.8
Based on 1751 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Carol Rose
19:02 20 Feb 25
The technician left my wires exposed did not put the cap over the wires on my outside fan, he left the back garage door open.
Steve LaFirenza
19:58 16 Feb 25
Jesse arrived to fix a toilet leak. He reomeved and reset the toilet and explained in detail what he was doing.Thank you!
John
18:22 12 Feb 25
Always top quality professional service, knowledgeable and straight forward when explaining repair needs and costs.
Penny Wile
15:36 10 Feb 25
So appreciative of Matt for sticking with us and troubleshooting our Navien unit. Happy to have heat and hot water again! Thank goodness for our service contract, too - top of the list for our repair!
Dawn Wright
21:12 08 Feb 25
Good afternoon, well it is now thanks to Jerome. I am extremely old school and customer service is something I value and something that is very difficult to find these days. So therefore I was astonished when Jerome showed up on a Saturday, with not only the answers to our questions, but an amazing attitude, a smile on his face and a willingness to help solve our problem that day, not Monday but Saturday! He took it upon himself to contact our Property Manager to get the proper approval and the went and purchased the necessary material needed to solve our problem. Our problem was the fact our hot water upstairs would not shut off in our bath tub so we had to turn off the main there fore leaving us with no hot water. I never expected to have the problem solved on a Saturday, but Jerome was thorough, efficient and extremely professional. I work in the disaster relief business myself and was extremely impressed with his attentiveness to our situation. It was as if we were his family, that is how care for we felt. I can't say enough about how great our experience was with this young man. He was a wonderful representative for your company as well as his generation. Way to go Jerome, you are a notch above the rest.
Maria ST Clair
14:42 08 Feb 25
Kyle was awesome! Friendly, knowledgeable, and on time!Very satisfied with his service
Christ Follower
01:47 08 Feb 25
This service company serviced my elderly parents heating today. Forced my mother to join a membership saying they would not service the unit without a them joining. They charged $562.00 to install a furnace igniter which part is cost about $75 at the most. Plus $22 month membership. What a ripoff. I will be contacting the state licensing board about this!!!
Judy Singleton
21:47 06 Feb 25
Jerome came in as a professional gave name, showed ID. He was very knowledgeable in the service provided. He was determined to get the job done no matter how long it took. Very good about suggestions, options. Before leaving made sure everything was working properly. I felt his honesty. Thank you! Judy Singleton
Veda Stone-Goff
00:31 29 Jan 25
Norfolk Heating & Air maintenance service rep, Cassidy was on time and went right to work he by everything out. He was professional, polite and answered my questions so I understood. The most important thing was that my puppies liked Cassidy.
Sue W
13:07 27 Jan 25
They came promptly when I called even though after hours. The technician Shaun was very thoughtful and professional. A good experience and would hire again.
DDark Helmett
16:58 26 Jan 25
My wife passed away, I have a lot of family coming for the funeral, and the heat goes up. The company sent Gordon to my house. He was great. Got the heat working go enough until he got parts. Two days later he returned and fixed it completely. Great company, great technician.
Rob Bracknell
13:38 26 Jan 25
Quick service, fair price, easy relationship with the service provider. The guys who show up are competent, professional and pleasant. Good dudes. 10/10.Update: Norfolk Air continues to provide extraordinary service and value. I wish every company handled their business like NA.
Susan Goldman
13:11 26 Jan 25
Diagnosed problem weds new unit to be installed next week!Installed new heating and air very professional and nice people too!
Jessica Satorius
18:25 25 Jan 25
Eric was prompt on a late after hours call where water was streaming out of my ceiling. He called and walked me through shutting off the water main. He was professional and respected our home. He was calm and ensured he kept investigation mess to a minimum. He was methodical and able to determine the source and repair. Emergency was subsided within 3 hours of discovery. Thank you so much!!!
Sandy Hodges
13:18 25 Jan 25
We had an after hours plumbing emergency and Norfolk Air was the ONLY company out of at least 5 that we called, that were able to help with our issue.Their technician's Jesse and Jerome were quick to respond and very knowledgeable in this area of expertise. Norfolk Air is definitely being saved as our go to for any future needs.
Vanessa Arteaga
23:13 24 Jan 25
Barry and Jackson came and fixed some damaged wiring I had in the attic causing my ac heater unit not to work! I am very grateful that they came and fixed it right away, with this cold weather I needed it fixed asap! I highly recommend being a member of the norfolk Air heating and cooling.
Janemarie Morrison
22:30 24 Jan 25
Jerome was the Plumber Technician who came to our home and professionally diagnosed the problem with our frozen pipes.
Leticia Spain
15:35 24 Jan 25
Jesse is wonderful and very kind and proficient with his work. Will definitely request him again soon!:)
David
14:53 20 Jan 25
I am not a happy customer! I had a bad experience from Norfolk Air Heating for plumbing.They charge a 89$ fee to come out to your place just to over charge you for a simple fix.I wanted the pipe under the sink to be fixed 30 min fix, just for him to wait in his car for more than an hour. Had to go to his vehicle, cancel, and had to pay 85$. He wanted 1,800$ for a simple. I did it myself for 43$ (parts at home depot). Took me 30min. The plastic tube was super cheap so I still don't know how it can cost 1800$. Glad I canceled.
Kevin Holmes
14:48 20 Jan 25
Technician arrived on time, was very professional, knowledgeable and polite. I would definitely use this technician again.
Jerry Baker
00:32 20 Jan 25
Cameron Knowles did a great job with the maintenance of the HVAC and AC unit in a professional matter.
Robert Bruce Chisholm
14:55 18 Jan 25
We’ve got three maintenance contracts with Norfolk Air. We are able to set up all 3 homes to be done in one afternoon. Shaun was polite, thorough and gave clear explanations on all three furnaces and heat pumps. Highly recommend. Thank you.Btw, this should count for fifteen stars as google only allows one post per company.
Mary-Beth Fitton
20:27 17 Jan 25
Had Norfolk cooling and air come out because my ac was not working. Got an appointment the day I called and Troy came out and walked me threw what could be wrong, the tears he was running and how he planned to fix it. He was so helpful and professional!
Matthew Smith
20:32 16 Jan 25
Beware of their service agreement. This company is decent enough for punctuality and professionalism, but they are over priced (we’ve gotten several quotes from other companies to test this, including an HVAC replacement that was 4000 less, (and they did a fantastic job). Their $52/month service agreement is definitely a “read the fine print” contract. When you realize they are overpriced, they make you pay them back any “discounts” before you are able to cancel their services. (And when you get a $180 estimate to replace a toilet flapper, the discount doesn’t help you sleep better) Therefore, you are stuck with them whether you like it or not.Overall, I’ll be careful not to accrue anymore “discounts,” keep paying the $52 until our year runs out, and look elsewhere for services.
Jordan Hebenstreit
18:43 16 Jan 25
Cameron was very communicative and thorough. He was also helped my daughter up the stairs when she got home from school. Great job
Kelli Normoyle
14:32 16 Jan 25
These guys are fantastic! They are extremely professional and thorough. We needed a full panel replacement, and all of our outlets and switches checked because we have an old home. They were efficient and explained everything along the way. They also gave us a lot of options and we never felt like they were pushing us towards the most expensive one. They were amazing to work with. Our team was Wes, Barry and Jackson.
Chris Hollowell
15:05 15 Jan 25
Matt is an awesome representative of the company. Wes is also awesome. Very pleased with Norfolk air service
JD Cruz
03:43 15 Jan 25
I had an emergency plumbing issue in the crawlspace on Monday. Norfolk Air sent their technician, Ricky. He came to the house, evaluated the issue and finished the job within a couple of hours. He was very knowledgeable and professional. Will definitely use Norfolk Air again for any plumbing needs...
Tony Momb
00:17 15 Jan 25
Wonderful Service, Barry arrived and quickly diagnosed and fixed the problem with the lighting! Have nothing but good things to say about their service!
Jennifer Gebler
22:30 14 Jan 25
Gordon was very professional and courteous. Appreciated the effort he took to identify the problem.
Katherine Coles
17:38 10 Jan 25
Norfolk Air has an excellent team. I know the work will be done with excellence. I have never regretted working with you.
Eric Hause
20:53 09 Jan 25
Jerome went above and beyond on a Friday night to repair a leak in our water heater. He was pleasant, professional, and explained what he was doing. Ask for Jerome!,
Courtney Davis
00:13 09 Jan 25
The plumber Kyle was amazing today with his research. Both plumbers were knowledgeable and respectful. They went over and beyond. I thought it was a hot water tank issue. They found it was electrical. They made sure I had someone coming same day. The electrician Barry was amazing. He is extremely knowledgeable and respectful. He worked efficiently and left the residence with a safe and working hot water heater. Any future problems Norfolk Air will be receiving my calls. Thank you so much for all your help!
Cynthia Welch
14:41 08 Jan 25
Professional and managed to get the work done in a short amount of time.
CHUCK MEYER
21:29 07 Jan 25
Cameron Knowles provided outstanding service on my system. He thoroughly inspected the heating and cooling systems and replaced some aluminum tape. I am confident my system will function as designed and look forward to seeing him in future..
Jenny Glover
01:30 07 Jan 25
I am very happy with the professional service and expertise of Norfolk Air’s staff and technicians. Kyle was extremely helpful in fixing the pipe causing my gas leak.Thank You!Jenny
donald kendall
17:34 04 Jan 25
I've been using Norfolk Air Heat Cooling Plumbing Services for over 32 years, at the condo in Virginia Beach, VA.On this occasion I met Chuck who was a Technician and he was able to assess a Smartleak System will prevent any future water leaks or crisis by shutting down the main, and Draining off a hot water heater into the main drain. This is kind of a major job but the leak smart system is the way to go especially if you live in a condo on the third floor this system will shut down your water main once the sensors that are tied into your Wi-Fi and your phone can monitor a detection.Norfolk air sent me an estimates I agreed to do the job and lo and behold I had a leak coming out of one of my condensation lines in the system of the AC.I immediately called them they came that day and they sent service person to correct job the same days prop service.
Jennifer Sherman
01:11 04 Jan 25
Repairmen was courteous, responsive, provided answers to questions, meticulous, and neat in his work. Treated my home with respect and showed professionalism in his work. He detected the problem with the system quickly.
Andria McClellan
19:31 28 Dec 24
The Grinch came and tried to ruin our holiday with a backed up sewer line this morning. (we have a 120 year old house with tree roots that sometimes become problematic ) With a full house of 6 home for the holidays, we had a true plumbing emergency. Thankfully, our technician Charles and his assistant Aren arrived within 2.5 hours of our Saturday morning desperation call! They were extremely thorough, professional and kind, fixing things quickly and also checking for any extraneous problems. Highly recommend this crew and this company.
Denise Morris
21:39 27 Dec 24
Gordon did an outstanding job. He is extremely professional and represents the company very well!
Daniel Welch
18:56 27 Dec 24
FAST service! Went from discovering the issue, initial call, having a tech visit, diagnosis, and fixing the issue all within 4 hours. Really impressed with the service and will be using them in the future.
Shari Baines
19:47 26 Dec 24
Just had a great experience with Air Specialty. My furnace went out on a Friday and after calling several other companie no one had availability until the following week. I called Air Specialty and they got a technician right to my house to quickly diagnose the problem same day! While I waited on parts all the people I spoke to over the phone were very transparent and helpful. Shout out to our technician Lee who was very personable and knowledgeable! Seriously considering using their maintenance plan to prevent any further problems. Thank you guys so much!
Jimmy Hughes
02:10 23 Dec 24
My wife and I drove down from Maryland for the weekend and had an appointment with Norfolk Air Heating, Cooling, and Plumbing to fix a part on the outside unit. Cassidy Brooks showed up and couldn’t have been more professional and Courteous, had the issue fixed in no time. Thanks a ton Cassidy!!!! Great company, Awesome People 😎😎
chris tjia
19:51 20 Dec 24
Five star service from Jerome. Efficient, professional and all with a smile!
Steve
21:20 19 Dec 24
On time. Excellent communication prior to and during the appointment. Very satisfied withDamien and Norfolk Air.
Diane Bee
13:05 19 Dec 24
Jerome is extremely competent, professional and very personable. I greatly appreciate his knowledge and his kindness in explaining what needed to be done and why it needed to be done. 5 stars for sure.
Neil Landy
13:04 19 Dec 24
I wish to share the outstanding service provided by Norfolk Air and our technician Bill. Bill arrived early and proceeded to correct our AC issues quickly and efficiently. In addition he was friendly and just a nice fellow. I would not hesitate to recommend Norfolk Air and Bill to anyone !
Carlton McLeod
22:03 17 Dec 24
Eric is an excellent technician! Extremely professional, timely, and has a way of explaining everything to you in language you can understand. Highly recommended!
Lelane Lemond
19:29 15 Dec 24
Barry was so detailed and informative. He even stopped to talk to his supervisor to make sure they could check out something for me. I felt very comfortable with all he had to say.
Gilda Cherry
16:28 13 Dec 24
Nr. Malone is all about his work because being an electrician is not and easy job. He installed the proper wiring and maintain safety procedures inOrder to get the job done.I would highly recommend Mr Malone because he knows his work
Linda Hommerbocker
17:24 11 Dec 24
Great company for all your needs. Prompt, professional & knowledgeable! Definitely recommend.
Tyler Eldred
16:20 10 Dec 24
Quality, fast, and affordable service replacing my Water Heater. Jerome and Mondo were able to work with my schedule and my price range and they stayed to make sure the product was working as intended.
Joseph Korbe
16:15 09 Dec 24
Individual explained the entire system yo me so that I understood. Very courteous.
Wade Irwin
16:10 09 Dec 24
The whole service visit was very professional. Michael Le was communicative,on time and very diligent in his work. I've always had excellent service from Norfolk Air Heating, Cooling, Plumbing and Electrical. We have been customers from when the business was just starting and have been really impressed with their service and professionalism through the years.
George Anjal
18:35 08 Dec 24
Damian Arnold came to my house to repair my HVAC heating system on Sunday at no extra charge for a weekend repair. Damian was courteous, expeditious in his work to determine the problem, was extremely knowledgeable and so very pleasant. If any additional work needs to be done, I will make sure that I request Damian Arnold to return. Thank you, Norfolk Air! Happy Holidays, George and D. E. Anjal
Jessica Martisch
13:07 05 Dec 24
they came out within a couple hours. Their service fee was super reasonable compared to other places and they diagnosed the problem for us immediately. Highly recommend.
Jason Brenneman
13:22 04 Dec 24
Justin and the crew were instrumental in getting our gas powder coat oven back up and running. I called several hvac companies and few were open to work on or had knowledge of gas ovens but Norfolk Air was up to the task.
Hudy Griffin
18:36 03 Dec 24
12/03/24 visit. Jesse stopped by for the winter tune-up. He was on time, nice to talk to and very knowledgeable. Thanks again for great service.8/16/24 visit. Justin stopped by on time to replace a part on our air handler. He was in and out in about 20 minutes. AC is great so far. Thanks again for the good service.Once again, we were sent a very good tech to service our system. He was courteous, timely, and offered advice. Very happy with his effort.
Mary Schottman
15:33 03 Dec 24
We had the most amazing service with Norfolk Air, Heating, Cooling, Plumbing, and Electrical! Jesse was our technician along with another gentleman whose name I can’t remember. We had no working toilets or plumbing and a bad clog in our pipes that they spent hours clearing on a Sunday evening! They worked late into the night in our crawl space to ensure we had working plumbing that night! This was so important to us as I am currently 27 weeks pregnant and we have a potty training toddler. They worked so efficiently and really cared about making sure the job was done right. They were incredibly respectful of our home and were so polite and professional. I honestly could go on for so long about how amazing they were and how appreciative we are of them! We are so thankful they are the crew that showed up to help us this past weekend!Additional Review:Though Jesse and Darrion did amazing work, we soon discovered that there was a more serious issue with our pipes. Unfortunately, we had a broken sewage pipe under our back deck that also had significant amount of tree roots growing in it. My husband took apart our back deck and dug down to the pipes. Kyle was out a few days later to replace our damaged and compromised section of piping. This has been extremely trying just before the holidays and we are so glad we had such an amazing company come to our rescue! We are thankful for the hard work of all of the technicians and their commitment and hard work in helping to give us functioning plumbing again! Thank you!
Ashlyn Fears
00:37 03 Dec 24
NO HEAT FOR 3 DAYS (and counting)!!!!!! I am appaleed at the 5 stars for this scamming company. Do not book with them. Their workers are extremely rude and have attitudes when you ask them to do the work correctly. They will put your home in danger of fires or being without heat due to their purposeful negligence. They are not honest and do not care about their customers. We purchased a new AC system costing thousands of dollars they installed it incorrectly and keep charging us to fix it. We have been without heat now for 3 days! They could care less and they want to charge us anougher 3,000 to fix the boiler. Shameful company. Thank you for causing my family to be without heat in the dead of winter and not caring at all to fix it. We will never book with this sorry scamming company again!
