Franklin Higgins
Comfort Consultant Google Rating
4.8
Based on 1659 reviews
Norfolk Air Heating, Cooling, Plumbing & Electrical
4.8
Diane Rafferty
17:44 28 Oct 24
Cameron was excellent. He is knowledgeable, answered all our questions, and to top it off is thorough, polite and courteous. We will be requesting him in the future.
Tom Dion
14:33 28 Oct 24
Kyle replaced the cartridge on my Delta kitchen faucet. Excellent job. Like brand new. Appreciate Norfolk Air. The best.... TD
Natalie Spangler
13:38 28 Oct 24
I previously had a plumber come out and tell me there was a flow restriction in my pipes and would require ripping out walls to find the problem. Jesse came in looked at my water heater and had the issue fixed in less than 5 minutes. Their experience alone makes it worth the investment.
Neil Landy
20:40 25 Oct 24
I wish to share the outstanding service provided by Norfolk Air and our technician Bill. Bill arrived early and proceeded to correct our AC issues quickly and efficiently. In addition he was friendly and just a nice fellow. I would not hesitate to recommend Norfolk Air and Bill to anyone !
Cynthia Cohen
19:59 25 Oct 24
Eric Richardson came to my apartment to do an estimate for a water purification system in my kitchen sink, the bathroom sink and shower. He said that since my apt is one of twelve units, he would need to get an apartment capablesystem. He is very knowledgeable, professional and courteous.
JC Morales
17:15 19 Oct 24
Kyle and Will came out on a Saturday on time, professional and in good spirits. They serviced my hot water heater, helped me choose the best replacement, and did a beautiful job with installation. I could not be any happier. Norfolk Heating and Air continue to be great in all areas.
Energy Donk
12:04 19 Oct 24
Ricky Hale & @ Norfolk Air demonstrated great knowledge when taking care of our families heating/cooling service and I couldn’t recommend more highly.
John McNally
18:45 18 Oct 24
As always, Norfolk Air delivered. I cannot believe their responsiveness and quality work. Maybe best if any service I have had
John Koivisto
17:46 18 Oct 24
I have a geothermal heating and cooling system and recently had Norfolk Air, Heating, Cooling, Plumbing & Electrical address a problem I had with my system plumbing. The crew arrived on time as scheduled, quickly and accurately diagnosed the problem and arranged for repairs. Repairs were done efficiently and effectively and with in the cost quoted. As both my wife and I work, timeliness and accuracy of estimates are both very important to us. Norfolk Air consistently comes through for us! Keep up the great work!
sunnyfishnca
20:53 17 Oct 24
Wes was great - straight forward. He is very professional and detail oriented. He had respect for our home. He has 20+ years experience with electrical work so he knows what he’s talking about. Thank you Wes for everything you accomplished at our home!
David Hirschler
22:06 16 Oct 24
On time each day. Worked extremely hard while keeping things amazingly clean. Very enthusiastic about their work.
Roger Bowie
20:00 15 Oct 24
Troy is an outstanding technician. Very professional and very knowledgeable in his job. Thank you!
Art Volpe
17:46 15 Oct 24
Gordon Wile from Norfolk Heating & Cooling was professional, polite and his expertise was great. Nice job!!
Maureen Barnard
14:42 15 Oct 24
Jerome did an amazing job explaining the inspection process and his findings. He was professional and made it a pleasant experience. He made me happy I chose Norfolk Air Hearing, Cooling, Plumbing, and Electrical to be my service provider.
William Church
19:01 14 Oct 24
Jerome and Amando came in and did an excellent job under tight conditions. They were right on on their time estimate and did a great job cleaning up upon completion.
Janice Kiefer
01:38 14 Oct 24
Shawn saved the day!! Our heat pump thermostat stoped working and he only took a few min. To find the problem. He was extremely nolagable and explained things as he he was doing them. Problem fixed with prompt, courteous communication Thank you Shawn!!
Michael Buell
15:48 09 Oct 24
Very happy with the service, prompt, on time, professional, would highly recommend these guys!
Patricia Netzer
22:22 04 Oct 24
Tony from Norfolk Air Heating and Plumbing installed my Nest Smart Doorbell today. I tried using the company that Nest recommended for the installation. After two failed appointments, I cancelled the service and called Norfolk Air Heating and Plumbing. Tony called and said he would arrive early. He quickly installed the device and helped me program it. He was a pleasure to work with.
Terry Chamberlain
17:51 04 Oct 24
Appreciate Norfolk Air's professional efforts to successfully address and remedy post installation HVAC issues and concerns in a timely manner.
Lee Nelson
13:18 04 Oct 24
Gordon was on-time, courteous and knew what he was doing, what more can you ask for? Norfolk Air and their team continues to deliver a great service.-Lee
Kim Nelson
12:07 04 Oct 24
Always happy with Norfolk Air’s service, people and workmanship. Highly recommend!
James Neill
19:28 03 Oct 24
The guys were great no BS. Up front about everything and they went above and beyond. Thanks guys!!
Kevin Holmes
23:53 02 Oct 24
Technician arrived on time, was very professional, knowledgeable and polite. I would definitely use this technician again.
Annie Godette
22:54 30 Sep 24
Jerome, was very knowledgeable and explained in depth the situation. With problems trying to find my clean out line from the house to the city line. I am grateful that he was able to clean out the line. Unfortunately the city is lacking in the location of the city line.
Stephanie Bailey
22:07 30 Sep 24
Just had my AC unit serviced today. Michael was knowledgeable, professional and explained everything in a way I understood. Excellent service!! Highly recommend!
Mary Baker
20:25 30 Sep 24
Consistently great service, transparent, pricing, and knowledgeable technicians. Damien went out of his way to trouble shoot the issue.
Jack
20:23 30 Sep 24
Against my own better judgment- I did the membership with them. I had a bad experience when they serviced my HVAC but out of convenience, kept them.My breaking point was when my water heater broke.They claim to be available 24/7- which is what my membership pays for. But when I called several different phone numbers, their phone system automatically hung up on me.The technician charged me almost double what a normal plumber charges to swap out the thermostats and the heating elements - I was charged $1000.That didn’t fix it.They brought out an electrician who did next to nothing - he also tried to charge me $140 for resetting a circuit breaker. I refused to pay that.After $1000 - now the whole thing needs to be replaced.I talked to a different plumber who’s replacing the entire thing for $1400.Norfolk Heating and Air took advantage of me financially as much as they possibly could. They consistently came outside of their scheduled window and charge significantly more than competitors. Their incompetence was clear when - after installation - the on/off switch was literally off and both the plumber and electrician missed it.I truly cannot believe how much I paid for such a terrible experience.Save your money - find a small business that specializes in one thing rather than a big company that appears to be mediocre in a variety of things.
Barry L
20:11 30 Sep 24
Justin and his assistant are terrific, I have full confidence in their assessment and getting my HVAC unit on the right track. Justin is extremely knowledgeable and explains what is going on with my units and what in fact needs to be done.
Derek Murray
17:15 27 Sep 24
Pur technician Cassidy did a phenomenal job today. He was very through and gave us us the next steps we need to improve our system!!
Charley Dimas
17:36 26 Sep 24
Amazing job. You guys never fail on providing great customer service. Eric the Technician deserves a raise he went far and beyond. Love the new water heater
Adriane Rinehart
22:22 24 Sep 24
Excellent service from everyone involved. Work on my house turned into an all day job with one issue after another. They made sure everything was perfect before leaving and communicated with me all day about their progress. It's been great working with Darrion and William.
Steven Cusumano
18:45 24 Sep 24
I recently requested an estimate from this company to fix a simple faucet, and I was quoted $600 for just an hour and a half of labor. That’s an outrageous rate of around $400 per hour. When I spoke with the plumbing manager, he told me that he believed this was a fair price, which made it clear to me that they’re inflating their estimates. They use a software to calculate their prices, but it’s clear to me that this is just a tactic to overcharge customers. I don’t recommend this company if you’re looking for reasonable pricing—there are plenty of other plumbers who will do the same work for a fraction of the cost. Save your money and avoid this place!
Gabrielle Bartell
19:43 23 Sep 24
I had an excellent experience with this company from the very start! When I first called, I spoke with Jaiden, who was incredibly helpful and kind. She was so patient, even with the limited information I had, and managed to get me scheduled without any issues. I needed to provide one more piece of information but didn’t have it at the time, so I asked to call back.When I did, I spoke with Kyra, who was just as kind and professional. I had actually called in a second time before reaching her, and while I was on hold, the call got disconnected. I completely understand how busy they must be, especially with the changing seasons! Despite the hiccup, Kyra apologized sincerely and reassured me that it wasn’t intentional.The customer service here truly stands out. Both Jaiden and Kyra spoke clearly, professionally, and were exceptionally polite. I haven't had the chance to use their technicians yet, as my service call is scheduled for tomorrow, but the front office has set the bar high! Given the number of other 5-star reviews, I have no doubt that the technicians will be just as fantastic. Great company all around! Highly recommend!
Naomi Hochhaus
17:14 20 Sep 24
From the friendly office dispatchers to the technicians, Norfolk Air staff spread happiness with their helpful solutions and prompt service.Shaun responded to my latest need by letting me know why there is a drain just above my window (for the drain pan overflow on my inside air handler). He cleaned out the clogged pipes (green gunk from humid summer weather) and helped me by letting me know that if I see water in front of my window, I need to call for service without delay. Thank you!
VIVIANA SKANSI
17:29 19 Sep 24
I always request Gordon because he is the best technician I ever had. Besides being pleasant and punctual he is very knowledgeable and explains to me what he is doing. I trust him completely and want to keep him forever.Gordon you are a gem !!!
David G
18:05 18 Sep 24
We have relied on Norfolk Air since we moved here 4 years ago. They are timely, professional, and do it right.
Danielle Heightchew
15:04 16 Sep 24
Great service provided by Norfolk Air. Called this morning and they had someone out about an hour later. Jerome and Jesse were the technicians and they were very professional and kind. Will definitely be calling for any future needs!
Tula Polvadore
14:45 16 Sep 24
Our technician was Cameron Knowles. He came for a fall check up of our HVAC system. He was very thorough and took his time on each part. He is such a nice young man and was so helpful. Hopefully he can service our unit again! Great job again Norfolk Heating and Air!
Dianne Turner
12:49 15 Sep 24
Kyle and his partner came to address on ongoing issue. They quickly assessed the problem, provided an estimate for repair and scheduled it for the next week. It’s great to get the same plumber each time who understands our system and is familiar with the house. We ask for him and he does an excellent job.
Alexandra Turner White
23:47 14 Sep 24
Cassidy and Nicole are our top two favorite employees at Norfolk Air. We have had this company install new ductless mini split systems and also routine maintenance on that system as well over the past roughly 4 years. We always request that Cassidy be assigned to our property for any routine maintenance on our system, as he is extremely professional, approachable, and seems to really care about our client experience. He also makes recommendations based on what he sees and from his professional knowledge. Nicole is a great asset to the company as well, and we request to work with her for all scheduling questions and logistics for their crews. She takes a personal interest in our situations and monitors the progress on their company's end seamlessly, as well as communicates our questions to the appropriate parties and always follows up with us on a timeline that is explicitly stated to us. Thank you, Nicole and Cassidy, for your professionalism and integrity!Updated 9/14/2024: Carl Scales recently installed a new mini split system in our upstairs, and he was amazing! Carl was overly communicative, extremely professional, and overall a great guy to be around. We knew we were in good hands with Carl, and he assured us at every step along the way that the system was being installed properly. Any questions we had he addressed them immediately, and his customer service is 10 out of 10. Carl was aware that we were not pleased (to say the least) with Tyler's customer service during the entire "quote" process for our upstairs system, and Carl made sure to go above and beyond to ensure we were satisfied after having a not-so-great experience with Tyler. Would highly recommend Carl for any installs, he is the best service member for installs that we have had over the past 6 or 7 years. Thank you, Carl!
Kathryn Boone
12:28 14 Sep 24
Michael provided quality service for our mini-splits! He did a thorough cleaning of each unit, and gave feedback on their condition, including showing me pictures. He was efficient and easy to work with!
Greg Hinchman
11:59 14 Sep 24
Jose was very courteous and professional. I was very satisfied with the completed job and he cleaned up the area.
Jimmy Hughes
18:08 13 Sep 24
My wife and I drove down from Maryland for the weekend and had an appointment with Norfolk Air Heating, Cooling, and Plumbing to fix a part on the outside unit. Cassidy Brooks showed up and couldn’t have been more professional and Courteous, had the issue fixed in no time. Thanks a ton Cassidy!!!! Great company, Awesome People 😎😎
James Gardner
02:56 13 Sep 24
Painfully Expensive, But Thorough and Fair.I was shocked to find out how expensive what I thought a simple "check-up" would cost, but the technician told me exactly why each item was in question and why it was important to address. I was still nettled by the costs in my situation so customer service called me, listened to my frustration and explained why the costs were what they were. They were understanding of my situation and helped me through it. I don't understand the costs of HVAC repair because it's outside my field, but the prices seem unreasonably high. Nevertheless, I was very grateful for their obvious care and professionalism with me.
Earnest Jones
13:12 12 Sep 24
I really appreciated the professionalism displayed by Eric and very satisfied in how he walked me through every process performed doing the installation. Thanks
Brandon S
21:44 10 Sep 24
Carl and Devonte did an absolutely fantastic job setting up my new heat pump. Awesome professionals.
Margaret Fitzgerald
20:07 10 Sep 24
Barry arrived on time and gave us a call in advance. He quickly went to work and addressed all of our concerns. He thoroughly explained everything. Always reliable and friendly technicians at Norfolk Air!
Clark
16:33 09 Sep 24
Your technician Cassidy Brooks was GREAT! EFFICIENT, PROFESSIONAL, COURTEOUS & gave a simple suggestion of what I can do here at home to make the system work more efficiently. Very happy with his service!👍
Tim Morasch
12:42 07 Sep 24
OUTSTANDING!Thank you to Thomas and Andre! Always on time, efficient and hard working. We had our furnace, HVAC and duct work replaced. A big job for 2 great great technicians. I would recommend them to anyone as well as the service provided by Norfolk Heating and Air
Richard Roach
12:09 07 Sep 24
Norfolk Air technicians do an awesome job. Barry, Ricky and Shaun were professional, courteous and offered helpful advice. Thank you for the excellent service.
Rob Bracknell
12:15 05 Sep 24
Quick service, fair price, easy relationship with the service provider. The guys who show up are competent, professional and pleasant. Good dudes. 10/10.Update: Norfolk Air continues to provide extraordinary service and value. I wish every company handled their business like NA.
Kari Hammann
18:10 03 Sep 24
I have full confidence in Eric! He quickly grasped the nature of our plumbing problem, and with superb clarity explained our options. It's a sewer leak within the house and he helped us craft a strategy for everything from wall removal for purposes of assessment, likely possibilities for repair to the plumbing, reference for mold/moisture remediation services, and some helpful suggestions to help us get through the whole process. This is THE guy you want for anything bigger than run-of-the-mill issues!
Jocelyn Jara
16:33 03 Sep 24
Darrion came out to inspect a suspected leak. He was very efficient and tidy, also very polite has unexpected home repairs can be stressful. The entire team at norfolk heating and air is always incredible and customer service forward! Love this company!
Wendy Larson
17:25 31 Aug 24
This is an excellent company but they are not cheap. But you will get the best service.
Deborah Vallez
12:36 31 Aug 24
Justin was on time, courteous and very professional. He came for routine checks and maintenance.
John Lewis
22:07 30 Aug 24
Norfolk Air is my go-to for HVAC, electrical, and plumbing. Shout out to Ricky Hale for his professionalism! Prompt, courteous, and did a great job repairing the leak I had at the water meter.
Toni James
12:28 30 Aug 24
The young HVAC man that came out was professional and did his work and took care of everything efficiently and well. He was a complete professional. Thanks and send this young man to more people’s homes because he is an asset to your company!!
Penny Wile
15:23 29 Aug 24
So appreciative of Matt for sticking with us and troubleshooting our Navien unit. Happy to have heat and hot water again! Thank goodness for our service contract, too - top of the list for our repair!
antwione newsome
16:04 28 Aug 24
professional and respectful on time hard working knowledgeable group of workers that knows what their doing great company recommended them. Great team of techs love working with them. 👍👍
H W
13:05 27 Aug 24
We recently replaced 2 heat pumps in our house. After 4 quotes Norfolk Air was the one that fit our needs best. We couldn't have been happier with the whole process. Tyler who came out to give us the estimate was great he explained the process and provided a quote with 4 detailed choices. The installers Carl and Da'Twan were fantastic. They were personable, professional, and answered any questions that we had. Bonus they were great with our animals. They had to adjust their initial plan because the new unit was a little larger than the Attic access they made the opening a little larger and dismantled the unit. You would never know that this happened. They tested the units thoroughly before leaving and found an issue. After troubleshooting they could reproduce the issue but not the cause. This was at the end of the second day of installation. Carl said that there wasn't anything to worry about the issue was when the emergency heat was tested and that we could use the AC. Carl said they would get a technician out as soon as possible. Norfolk Air sent Justin out the next morning. He was diligent in troubleshooting the cause of the issue and had it fixed and tested very quickly. I will definitely call Norfolk Air in the future and I highly recommend them.
Deborah Williams
19:33 26 Aug 24
The plumbing tech Jakob did an excellent job repairing the leak in our crawl space. Friendly and informative with us every step of the way. Very professional. I felt we were in good hands with Norfolk Air and Jakob.
Derick Collier
11:08 24 Aug 24
Came early, worked diligently, very friendly and informative. Clean and precise work done. Gave professional suggestions for future projects. I do recommend this company. Great pricing as well.
christine grady
15:13 23 Aug 24
Norfolk Air Heating Cooling Plumbing has been amazing as I have moved to Norfolk the past few weeks! Today Darrion came and replaced my garbage disposal…. he was very professional yet friendly and very efficient….I am very pleased to have a company I can count on!
